Refund policy

Return Policy

We offer a 30-day return policy for physical products, meaning you have 30 days from receiving your item to request a return — in addition to the statutory 14-day right of withdrawal described below.

To be eligible for a return, your item must be in the same condition as when you received it: unused, with all tags attached, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at info@hamrydesign.com.

If your return is accepted, we'll send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

If you have any questions about returns, feel free to contact us at info@hamrydesign.com.

Damages and issues
Please inspect your order upon receipt and contact us immediately if an item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and resolve it.

Digital files
Downloadable files (including STL and 3MF files) are not covered by the return policy above. In accordance with our Terms & Conditions, the right of withdrawal for digital content ends as soon as download has begun, provided you gave your express consent at checkout. A digital file that has already been downloaded cannot be returned or refunded.

Exceptions / non-returnable items
The following are not eligible for return:
- Custom-made or made-to-order 3D-printed products, produced to your specific requirements
- Downloadable digital files that have already been downloaded (see above)
- Sale items

Please contact us if you have questions or concerns about a specific item.

Exchanges
The fastest way to make sure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Applies to physical products only.

EU 14-day cooling-off period
If physical goods are delivered within the EU, you have the right to cancel or return your order within 14 days, without giving any reason, in addition to the above. As above, the item must be in the same condition as when you received it: unused, with all tags attached, and in its original packaging. You'll also need the receipt or proof of purchase. For digital content, the exception described above applies.

Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be automatically refunded via your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at info@hamrydesign.com.